Returning LED Paper Lantern Lights Each LED Paper Lantern Light is powered by a single lithium metal battery which is sealed within the unit's plastic case. Lithium batteries can be flammable if damaged and are therefore subject to specific rules regarding their transportation and handling within the EU. If you wish to return LED Paper Lantern Lights to the Paper Lantern Company, you must follow the guidelines set out below.
Any items returned to the Paper Lantern Company must be unused, un-damaged, and in their original packaging.
Packaging The LED Paper Lantern Lights themselves must be packed into the original plastic blister-pack packaging that they came in. The blister pack should be sealed and packed into a box or other protective packaging. Secure the LED Paper Lantern Lights against movement within the outer packaging and against accidental activation. Put filling materials around the product to fill any empty spaces if necessary. Labelling Your parcel will have a large black/red label attached. The original label must be cut from the original packaging and applied to the front of your returned parcel.
Carrier Royal Mail WILL NOT accept parcels containing multiple lithium batteries and will destroy parcels found to contain them. Therefore please use a courier company to send your parcel containing LED Paper Lantern Lights to the Paper Lantern Company. You will need to declare the contents when booking the collection. Please note that the Paper Lantern Company does not refund return delivery costs.
Damaged Items In the unlikely event that your LED Paper Lantern Lights arrived damaged, please do not use them. Products containing damaged lithium batteries aren't returnable, so please call the Paper Lantern Company on 01245 363315 for more information.
Airlines Please be aware that airlines classify multiple lithium batteries as dangerous goods and will therefore not allow you to take LED Paper Lantern Lights on board. You should not send them overseas by air for the same reason.
Address For Returns Paper Lantern Company Unit 2 House 2 Lynderswood Farm Lynderswood Lane Braintree CM77 8JT