Returns Dept. Paper Lantern Co. Unit 2 House 2 Lynderswood Farm Lynderswood Lane BRAINTREE CM77 8JT
You may cancel your order (once accepted by us) for a full refund up to the point of despatch.
You are welcome to return any item with which you are not perfectly happy (even if you have simply changed your mind about it) for a refund or exchange, within 60 days of receiving your order.
After despatch, returning any item to us will be taken as notice of cancellation of your order (or relevant part of your order). We will refund you for the price you paid us for the returned goods, using the method you used to pay for the original transaction. If you are returning your complete order, and this is within 14 days of you receiving the order, your refund will include any costs you paid us to deliver the order to you (except for the supplementary costs arising if you chose a type of delivery other than our standard and least expensive method of delivery). Returned goods must be unused, unwashed and in perfect saleable condition in order to receive a full refund or exchange.
When returning goods on which you have received a discount or offer, that discount or offer will no longer apply if you fall below the discount or offer threshold and the refund will be adjusted accordingly.
You are responsible for arranging returns at your cost, and we suggest you use Royal Mail's recorded delivery service via your local Post Office, always retaining a proof of postage. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
When returning your items for an exchange or refund, please include a note which details your order number, name and address, details of the return or exchange and where available a phone number or email address.