The Cotton Bunting Company
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Terms & Conditions

About Us


The Paper Lantern Company is a trading name of Little Eskimo Limited, registered in England & Wales, company number 5594565. Our trading address is Unit 2 House 2, Lynderswood Farm, Lynderswood Lane, BRAINTREE. CM77 8JT. Our registered office is 3 Warners Mill, Silks Way, Braintree, Essex CM7 3GB. Our VAT registration number is 870 8973 75.

General
The Terms & Conditions below set out the respective obligations of Little Eskimo Limited trading as The Paper Lantern Company ("us") and the customer ("you") when you place an order with us. Our website and these Terms and Conditions have been designed for use within the United Kingdom and under UK law. By placing an order you are agreeing to accept these Terms & Conditions. Your statutory rights are not affected either by this statement or by any of the Terms & Conditions below.

Liability
Little Eskimo Limited's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by us to you, together with any postage costs incurred. Little Eskimo Limited shall not be liable for any indirect special or consequential loss whether this arises from a breach of duty in contract or in any other way. Little Eskimo Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. The inclusion of any such links does not constitute an endorsement by us.

Little Eskimo Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

Product Descriptions & Images
Every care has been taken to describe and portray items accurately using current technology, but slight variations in actual products may occur. Please note sizes are approximate.

Copyright
All photographs used on our website are created by us or our suppliers. As such, they are protected by copyright which restricts any third party reproduction without prior written permission.

Making A Purchase


Your Order
A contract between you and us for the sale of our products will only exist once your order has been accepted processed and despatched (by which point your credit/debit card will be charged for the value of the goods despatched). You receiving an email confirmation from us acknowledging that we have received your order will not constitute our acceptance of that order and therefore at that point a contract will not exist between us.

Delivery


Standard Delivery orders are usually despatched within 1 working day to arrive with customers within 5 working days of placing their order. A signature may be required on delivery.

Our Standard Delivery charge is £3.75 per order. Delivery is FREE on UK Mainland orders over £40.

First Class Delivery orders are usually despatched within 1 working day to arrive with customers within 5 working days of placing their order. A signature may be required on delivery.

Our First Class Delivery charge is £4.95 per order.

Express Delivery orders are usually despatched the same working day (if the order was placed before 1pm) or the next working day, to arrive with customers the following working day. We will use a Courier Company, and a signature will be required on delivery.

UK Highlands, Islands & Northern Ireland deliveries for large lanterns (20", 24" and 30") or LED Lights can only be made by courier resulting in a higher delivery charge which will be automatically calculated in your checkout. Standard lanterns (8", 12" and 16") can be delivered by Royal Mail under our standard delivery charges.

Our Express Delivery charge is £6.95 per order.

Our Saturday Express Delivery charge is £14.95 per order.

EU Deliveries

Delivery charges are calculated according to value and or weight of your order, and will be shown during checkout but before payment details are entered.

Non EU Deliveries (inc Channel Islands)

Delivery charges are calculated according to value and or weight of your order, and will be shown during checkout but before payment details are entered. Please note that you may be liable for any locally charged import taxes and/or duties that maybe charged in your country.

Delivery Schedule


Delivery times stated are estimates only and delivery timing is not the essence of the contract between us and you. We will always endeavour to despatch orders on the working day that the order is placed, or the next day, but this is not always possible.

Back Orders


If an item in your order happens to be out of stock we will contact you with the best information we have on when it will arrive. Naturally you have the option of waiting a little longer or cancelling your order.

Tax Charges


All our prices include VAT at the prevailing rate where applicable.

Credit Card Security


We accept Mastercard, Visa, American Express and Switch/Maestro.

Your online purchases from The Paper Lantern Company take place in a safe environment, using the latest security systems and technology to protect all of our customers.

Cards are processed through Seller Deck Payments powered by Credit Call, at the time of ordering. Credit Call are one of the UK's leading payment service providers, with a firewall specification that is recognised by all the major UK banks. Seller Deck Payments meets all UK banking security standards, including PCI DSS, which is the requirement for all UK businesses to accept credit card payments and debit card payments. Your credit card information is encrypted using 128-bit encryption to ensure that your transactions with us are private and protected, and cannot be viewed by anyone else as they travel over the internet.

We only accept orders from web browsers allowing communication through Secure Soccet Layer (SSL) technology - so you can't place an order with The Paper Lantern Company through an unsecure connection by mistake.

Guarantee


If you don't love our lanterns as much as we do we will give you your money back!

We are so confident about the quality of our lanterns that we offer a simple replacement or refund guarantee. If you are not completely satisifed with anything you buy from us, for whatever reason, simply return it within 60 days of receipt and we will replace the item(s) in question or give you a refund if you prefer. See 'Returns Policy' below for full details.

Reaching Us


If you need to contact us for any reason use one of the four following methods:

Email: info@paperlanterncompany.co.uk

Call our Customer Services department on 01245 363315

Write to us at The Paper Lantern Company, Unit 2, House 2, Lynderswood Farm, Lynderswood Lane, BRAINTREE. CM77 7JT

Privacy Notice

1. Introduction

This Privacy Notice explains the types of personal data that The Paper Lantern Company (referred to as "we" "our" or "us" in the Notice) may collect about you when you interact with us. It also explains how we store and handle that data.

This Privacy Notice was last updated on 23rd May 2018 and it is likely that we will need to update it from time to time.

2. The legal bases we rely on

There are different reasons for which a company may collect and process your personal data, including:

Contract

Sometimes we will need your personal data to comply with our contractual obligations. For example, if you order from us we will need your delivery address and contact details to deliver your purchase, answer any queries, and provide information to our courier or Royal Mail.

Legal compliance

If the law requires us to, we may need to collect and process your data. For example, we can pass on details of fraud to law enforcement .

Legitimate interests

In certain situations, we need your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business.
For example, we will use your data to reduce the chance of us incurring losses through credit card fraud, and to invite you to give feedback so we can improve our service.

3. When we collect your personal data

4. What sort of personal data we collect

5. How and why we use your personal data

6. How you can stop the use of your personal data for email direct marketing

There are several ways you can stop direct marketing emails from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

7. How we protect your personal data

We treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all areas of our website using 'https' technology.

Our order processing computer systems are password-protected and the data held by them is secured by encryption.

Any paper records we keep are stored in key-controlled areas accessible only to authorised members of staff who require such access.

We monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

8. How long we keep your personal data

Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected. At the end of the retention period, your data will be deleted.

When you place an order, we keep the personal data you give us for seven years so we can comply with our legal and contractual obligations such as VAT accounting.

We keep data that you give us when you make general enquiries for 12 months following the final interaction from you so we can re-open the enquiry if you need us to.

9. Who we share your personal data with

For example, delivery couriers, payment service providers, order fulfilment companies, fraud management organisations, feedback management companies, email marketing agencies and so on.

We only share your personal data with trusted third parties, and only provide them with the information necessary to perform their specific services.

Examples of the kind of third parties we work with are:
We do not share your data with any other organisation for their own marketing purposes.
For fraud management, we may share information about fraudulent or potentially fraudulent activity, including data about individuals, with law enforcement bodies.

We may be required to disclose your personal data to the police or other enforcement, regulatory or Government body, if told to do so.

We may, in the future, sell or merge The Paper Lantern Company and this may involve the transfer of part of or the whole business to new owners. If this happens, your personal data may be transferred to the new owner or controlling party.

10. Where your personal data may be processed

Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA). For example, if you place an order for delivery outside of the EEA (eg to Australia) this would be required in order to deliver the order.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

11. Your rights over your personal data

You have the right to request:
If we choose not to action your request we will explain to you the reasons for our refusal.

In cases where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop for reasons connected to your individual situation. We will do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

To protect the confidentiality of your information, we will need you to verify your identity to our full satisfaction before proceeding with any request you make under this Privacy Notice.

12. Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office. You can contact them by calling 0303 123 1113. Or go online to ICOs Website

Cookie Policy
Cookies are small text files that our website will send to your computer. They allow our site to keep track of the contents of your shopping cart and store your details if you select the 'Remember Me' Option. They can't read information saved on your drive and are not computer programmes. Without using cookies our website will not function properly and you will not be able to order. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place an online order with The Paper Lantern Company and will need to phone us to order.

What Are Cookies?

Cookies are tiny text files that websites place on users' computers to make the website faster and easier for you; they allow us to make your shopping basket work properly, and they help you move from one part of the paperlanterncompany.co.uk website to another easily.
Cookies do not contain any personal or private information, and they can't read information saved on your drive. They are not computer programmes so they cannot harm your computer, or be used to spread viruses, or to get a user's email address or private information.
Without using cookies our website will not function properly and you will not be able to order online.

Managing Cookies
You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place an online order with The Paper Lantern Company and will need to 'phone us to order. Please note that cookies are computer specific, so if you log on to a site from a different computer, the cookie settings on that computer will apply.

For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies.

What Our Cookies Do
The cookies we use fall into 3 groups:

Functionality Cookies enable you to buy products on our website. They allow you to browse, order, pay for items, and make the check-out process easy. For example we have a cookie that saves your shopping basket for 2 hours - if you leave the ordering process and return to finish it an hour later, the cookie will ensure the contents of your basket are still there to save you having to re-enter them.

Analytics Cookies measure and analyse how customers use our website. They track visitor numbers and things like the number of pages visited and the order visited, and time spent. We use this information to improve the experience for all customers.
Marketing Cookies identify how you find and/or reach our website. This helps us gauge the relevance and effectiveness of our marketing.

If you're especially curious, you can look in the table below to see the specific names of the different cookies we use.

Cookie NameCookie UseProviderDuration
ACTINIC_BUSINESSProduct PurchasePaper Lantern CompanySession Only
ACTINIC_CARTControls the shopping basketPaper Lantern Company2 Hours
CART_CONTENT Stores the basket value and item count for the shopping cart summary Paper Lantern Company2 Hours
LAST_SECTION_URL Used by 'Back' link to return the visitor to the correct Section Page. Allows you to move smoothly around the site Paper Lantern CompanySession Only
ACTINIC_REFERRER Product PurchasePaper Lantern CompanySession Only
__utma A cookie for Google Analytics which identifies each user's amount of visits, as well as the time of the first, previous and current visit.Google2 Years
_ga, __gat A random unique number or string of letters and numbers to identify your browser, the times and dates that you interacted with the site and the marketing materials or referring pages that led you to the site.Google2 Years, 10 minutes
SID, SAPISID, APISID, SSID, HSID, DSID Various unique identifiers, which stores your options such as preferred zoom level.Google2 hours
Datr, c_user, fr Facebook tracking cookies.Facebook2 years, 1 month, 3 months

Cancellation, Return and Exchange Policy


You may cancel your order (once accepted by us) for a full refund up to the point of despatch.

You are welcome to return any item with which you are not perfectly happy (even if you have simply changed your mind about it) for a refund or exchange, within 60 days of receiving your order.

After despatch, returning any item to us will be taken as notice of cancellation of your order (or relevant part of your order). We will refund you for the price you paid us for the returned goods, using the method you used to pay for the original transaction. If you are returning your complete order, and this is within 14 days of you receiving the order, your refund will include any costs you paid us to deliver the order to you (except for the supplementary costs arising if you chose a type of delivery other than our standard and least expensive method of delivery).

Returned goods must be unused and in perfect saleable condition in order to receive a full refund or exchange.

When returning goods on which you have received a discount or offer, that discount or offer will no longer apply if you fall below the discount or offer threshold and the refund will be adjusted accordingly.

You are responsible for arranging returns at your cost, and we suggest you use Royal Mail's recorded delivery service via your local Post Office, always retaining a proof of postage. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

When returning your items for an exchange or refund, please include a note which details your order number, name and address, details of the return or exchange and where available a phone number or email address.